Solar is an essential service and the well-being and health of our customers and employees is our top priority. As a CEC Approved Solar Retailer, SolarBright has work practises that allow us to safely supply and install solar for families and businesses.
As many families are forced to school their children and work from home, customers will see their electricity consumption and power bills rise dramatically.
Smart families realise that installing solar will protect them from bill shock. We have also noticed that during these uncertainties, solar with batteries are becoming essential items for homeowners who want to achieve secure energy availability.
In order to help our customer’s buy and install solar and keep them safe from COVID-19, SolarBright has working procedures that ensure there is no need for close contact with our employees. As an essential service we can continue to safely install solar panels and solar batteries.
CONSULTATIONS: Unlike many competitors, we have always offered an obligation free in-home consultation to best understand our customer requirements and during the current time we have suspended this service unless it is absolutely essential In its place we can still do a consultation with you, either on-line or over the phone, at a time convenient for you.
PROPOSAL: After the consultation our team will prepare a tailored solar proposal with the best solar solution that meets your individual needs. This proposal will be emailed to you and your consultant will set up a time to call you and go through it and answer any questions you may have.
SITE INSPECTION: We will call you to organise a site inspection to take photos and inspect the meter box and roof condition. Our employee will maintain physical distancing if the they must interact with you. If a site inspection can’t be done, we will let you know what photos are needed and how to send them to us.
INSTALLATION: When our installers arrive on site they will call you to discuss the installation and confirm any details needed. When the install is complete the installer will call you to let you know. The following day a member of our customer care team will call to discuss the next steps to complete the installation documents.
If on occasion our staff need to enter your home, they will call you and let you know so it can be done safely. Sometimes our installers need to access your roof cavity. If they need to come in our staff will:
- Sanitise their hands before entering your home
- Wear face masks in the home
- Practise physical distancing from you.
IF YOU OR ANY OF YOUR FAMILY ARE SICK OR ARE IN QUARANTINE!
Please notify us before any scheduled inspection or installation and we will re-schedule for you. Of course, SolarBright will ensure our people attending site are healthy.
